General
What services does PST provide?
International shipping, customs clearance, and secure handling with predictable transit. We also provide a developer API and signed webhooks for integrations.
How do I get a quote?
Use our Contact page and include route, goods description, packaging, weight/volume, and desired timing. We’ll reply with a written quote.
Shipping & customs
Do you handle customs clearance?
Yes. We prepare documentation, coordinate with brokers, and handle regulatory compliance.
Which items are prohibited?
See Prohibited items for categories restricted by law or safety rules.
What are typical transit times?
Transit varies by lane, mode, capacity, and seasonality. We provide an ETA with your quote and update it if carriers post changes.
Pricing & payment
How are prices calculated?
Route, mode, weight/volume, seasonality, surcharges (fuel, congestion), handling, and compliance requirements all contribute to price.
Do prices include duties and taxes?
Unless explicitly stated, quotes exclude duties, taxes, and government fees. We can estimate these upon request.
Tracking & incidents
How do I track my shipment?
We share tracking milestones via email and dashboard. For platform health, check Status.
What if my shipment is delayed?
We investigate with carriers, provide updated ETAs, and escalate per incident playbooks. Critical issues are handled on-call.
How fast does support respond?
Critical incidents target a first response within 30 minutes; high-impact within 2 hours; normal requests within one business day. See Support.
Developers
Do you have a developer API?
Yes. See Developers for authentication, endpoints, webhooks, rate limits, and a minimal SDK.
Privacy & account
How do you protect my data?
Least-privilege access and encryption in transit and at rest. Learn more in our Privacy Policy.
How do I request data deletion or close my account?
Submit a request via Contact. We will verify identity and respond as required by applicable law.